Policy

Our Policy

  • Group reservations of four or more individuals and appointments requiring four services require a 50% deposit.
    We require 48 hours’ notice for cancellation or rescheduling without forfeiting the deposit.
  • When notices are provided in less than 48 hours or there is no show, we miss the opportunity to fill that appointment time, and our clients miss the opportunity to receive services.
  • All gift card purchases are non-refundable and non-exchangeable. Once a gift card has been purchased, it cannot be returned or redeemed for cash
  • All product purchases are considered final sale and are not eligible for refunds.
  • All tips provided by customers are voluntary and non-refundable. Once a tip is submitted, it cannot be reversed, refunded, or adjusted.
  • We appreciate your understanding and cooperation in adhering to our policy.
  • Employees are committed to providing you with superior care and service. Please notify the spa if you are not satisfied with the work conducted; we will inspect your service and make any necessary adjustments to ensure your satisfaction. At MLux Spa, we prioritize the satisfaction and well-being of our clients. In the event of any nail chips or damage following a service, we kindly request immediate notification. We strive to rectify any issues promptly, and therefore, all instances of nail chip or damage must be reported and repaired within 10 days of the original appointment. Our dedicated team is committed to addressing your concerns swiftly to ensure your nails remain in pristine condition. Your timely communication allows us to uphold our high standards of service and provide the necessary care you deserve. Thank you for your cooperation and trust in MLux Spa.  All of our personal services are non-refundable.

To maximize your spa experience, we kindly ask you to:

  • We provide alcohol service. Please request drinks from our staff receptionist.
  • Your young children’s safety is our priority therefore the spa does not permit young children.
  • Children under the age of 10 are welcome, they need to be accompanied by an adult when getting services.
  • Please inform our staff if you are expecting or have any current health difficulties.